Customer Care

Have a question about a purchase? Want to know more about repairing an heirloom piece of jewelry? Wondering if you need to have your appraisals updated? Wish you knew more about the differences in diamonds? Curious about our estate and consignment program? Wanting to learn the best way to clean your jewelry?

The answers to many of these questions are found throughout our website, but we’re happy to reply directly to you, too. Just go to the CONTACT tab with your question and one of our Customer Service representatives will respond to you either by phone or by e-mail, as you prefer. You can also contact us through our Facebook page by clicking on the tab and sending us a message, or simply pick up the phone and call us toll-free at 800-726-6790.

We mean it when we say we’re here to serve you, by the way. There are a lot of slogans and self-proclamations about great service out there in the marketplace….but there aren’t a whole lot of businesses that can stand on having provided over 100 years of service like we can.

We’re happy to share our business philosophy in the ABOUT section, and think you’ll agree that there’s a difference between jewelry stores that just say, “service” and those that truly provide it.